Relatively recently I started a new job in a specialty retail store. I've noticed a lot of people are telling me what to do and sometimes get conflicting or wrong information. It's been a long time since I've worked in a retail, but in past jobs I found it's regular that lots of people who aren't necessarily management will be telling a new person what to do, and it's a good idea to follow their instructions. Is this mentality correct?
Every employee in the store is part of a chat group. The security guard told us that we shouldn't let customers use the phone because he had the experience in another job that someone used it to call a drug dealer. I'm not sure if I should be following the instructions given by a security guard because he's not management. The assistant manager replied and said he "thinks that with COVID only people who work at the store should be touching the phone" which I find to be a bit of a weak statement (I guess I'm overthinking but give how he used the word "think" it sounds like the decision hasn't been made yet).
An incomplete list of examples are:
Another time the security guard told me to help a customer reach something. I'm not sure if I should listen to him tell me to do this because it means I'm not doing something the supervisor told me to do. Also this was preemptive as the customer hadn't even asked for help and her friend was about to get it for her.
One day I was stocking shelves and 4 different people (3 of which were supervisors) told me a different way to do it. What should I do in these situations?
One coworker told me to use a pen to press the buttons on a POS while another one told me not to do it because it breaks it further (neither were supervisors).
I get conflicting (or partial information) about where things are kept in storage.
One supervisor said if I don't take my break I can leave early and said it in a way that I made it sound like that it's a rule for everybody, but I later found out other supervisors weren't ok with this. Also one supervisor said I have to stay in the store during my break while another said there is no such rule.
About 20 people work at the store, 4 of them are management, 6 of them are supervisors, and often times on a given shift there are more supervisors than non-supervisors. Is it fair to state that certain things you would rather hear straight from management, for example regarding when breaks can be taken or when it's ok to leave work? I'm a bit surprised with how many supervisors there are but they wanted to do this because one is needed in the store at all times and some only work part time. Why is it again that most workplaces try not to have more supervisors than the people they are supervising?