I'm guessing this is partly company specific. I sometimes have trouble judging when I should just say nothing or say ok, or defend what I had done. Right now I'm working at a very simple job - I'm a cashier. There was a huge lineup of customers and after over an hour I asked my supervisor if I could take a break to go the the washroom. When I came back, my supervisor told me I need to remember to face all the paper bills the same way. (This rule makes no sense to me as it can't possibly affect the way the bills are counted and consumes time. I asked why and he wasn't really able to answer.) He also said I should've done a cash drop. The reason I didn't do these things was because I didn't have time. I didn't think of telling him that and just said nothing. Should I have said this?
In this specific scenario there's a few complicating factors:
- people often give bills crumpled up that need to be uncrumpled before going in the till
- there still are old versions of the currency going around so sometimes it's hard to determine what is considered "face up", nevertheless one can always tell by the colour and number written on the corner what it's value is
- we switch POS a lot so it's hard to say one person is responsible for the state of any one
- with the cash drop they are actually quite and involved process (compared to all other stores I had worked at). They need to be made with certain bills, certain amount, and need to hand them off to a supervisor (so I would judge this isn't appropriate while a customer is standing in front of me).
I am interested in general advice and not just this specific as a cashier.