The company, where a friend of mine works, recently had some technical issues that lasted 2 hours. This made my friend unable to use his work laptop (he couldn't log in anymore), so he couldn't do any work during these 2 hours.
He has flexible work time and is currently working from home, so theoretically he could work 2 hours longer in the evening. He also couldn't do anything to resolve the issues quicker, so he just had to wait until it's fixed and was doing work unrelated things in the meantime.
So, on the one hand, it's not work time, because he was free to do whatever he likes while waiting. On the other hand, he was willing to work from 9 until 18, and it's the company's fault that he couldn't. His contract doesn't say anything about these situations.
Should he count this waiting time as work time?