I just started a new job. I have had very little exposure to a lot of people, and I am working remote.
I am a contractor and the company I'm working for doesn't give us access to the ticketing system so I was told to reach out to this individual "Rob" to help me gain access to "XYZ Slack Channel". This is the first time I've ever reached out to this guy.
I hit him up on slack:
At 12:18 I say: "Hi Rob"
At 12:49 he replies: "Hey there"
At 12:50 I respond: "Hey Rob, I need to get access to the XYZ slack. Do you know how I can gain access to that?"
At 1:11 I respond again with: "Manny suggested I reach out to you."
It's now 2pm and there has still been no response.
I know everyone's busy, but this seems like a long time to be waiting. Is there something wrong with my approach? If I don't hear back by end of day I will send an email. But I'm just trying to figure out if there is something wrong with the way I am trying to talk to this guy. How would you handle this interaction to get what you want?