The company I work for is expanding and a new role came up that I thought a good friend of mine would be a perfect fit for. There's a fairly generous referral bonus and I really believe that my company is a good place to work, so I encouraged him to apply through the online form, putting down my name in the "Referred by" field. He received an email from someone in HR (who I later found out is very new to the company - they started last month) saying they were very interested in having a chat with him, and a phone call was arranged. (I realise now that this was a mistake, and that I should have just sent his CV directly to my colleague who would be the line manager for the role).
I spoke to my friend directly after the call to get his feedback - he was very despondent about how the call had gone and was even questioning whether my company was as great as I said it was, so I discussed it with him. He informed me that the person he spoke to had not discussed the role any further with him as he'd expected, nor had he been asked about his skills or why he'd be a good fit, and instead was asked irrelevant questions like what his current pay was, what other types of role he was applying for and whether he had considered going back to university. He said that he felt "spoken down to" (borderline rude, but didn't give anything specific) and near the end of the call, he was told that the HR person "would not feel comfortable putting [him] in front of these people" and asked if he would be interested in another role that they had open in sales. He has no interest in sales and very little relevant experience, so was quite taken aback by this, but nevertheless said he would consider the role (I imagine out of courtesy).
I was very concerned with his feedback, not only because I want him to get the role, but I felt that if this is the norm for screening applicants, it's no wonder we're having such a hard time finding qualified, talented candidates. If I had had that experience, I would have run a mile.
Of course, there is the possibility that I was completely wrong about my friend being a good fit, but I wanted to be sure, - given the concerns I had - so I contacted the person who would be the line manager for this new role (someone I work fairly closely with and get on with quite well) and asked them to give me some more details about it. I had a good conversation with them about what sort of person they were looking for. I did not tell them that my friend had already applied as I want to avoid anyone thinking that I am engaging in underhanded tactics in trying to get my friend hired. But after the call, I was even more convinced that my friend would be a great fit, and remain very concerned that our "first point of contact" for new hires is potentially missing out on good people or even scaring them away.
At the end of our conversation, my colleague asked me if I knew anyone, and I said yes, and they said "Well send their CV over and I'll forward it on to [HR person that my friend spoke to]".
I need some advice on how to handle this going forward. I need to send my friend's CV to my colleague, but I do need to somehow inform him that the HR person has already spoken to them - obviously I don't want to leave my colleague in an awkward situation. I am happy to explain to him that the reason I didn't tell him before that my friend had already applied because I wanted to avoid anyone thinking that I was acting underhandedly, and I'm also comfortable raising my concerns with him. My question is should I raise these concerns, and if so, how?
I do firmly believe that I'm acting in the best interests of the company - both in putting forward a person who I honestly believe is a great candidate, but also in bringing to attention my concerns about our hiring process. This just seems to be a very delicate situation and I would really appreciate some advice on how to handle it.