This question might fit better in Interpersonal Skills SE. Please comment if you believe it should be asked there instead.
Someone works full-time as the only Registered Dietitian (RD) for a 130 bed long-term care/ short term rehab (mostly rehab) facility. Here is their situation:
I've got an amazing full time [Certified Dietary Manager] and we really kick butt at trying to please our residents. I keep getting told that other facilities in the area wouldn't even entertain some of the stuff we do for folks. I'm starting to see why... BUT we have so much dang weight loss. The food at the facility is not bad. I eat it every day.
Family members are blowing up my phone because their mother didn't get their two prune juices this morning (our food supplier is on the struggle bus) or that dad didn't get an additional pb&j with his (full) lunch tray.
How far should this RD go for food preferences/requests? And how should family members be handled?
Edit: I did not quote myself. This is not me; I cannot answer "you" questions. E.g., "how are you..."
Edit: (By @Ertai87) The weight loss is desired and is not an indicator of undernutrition.