I'm a first-time manager. Additionally, I'm new at the company. As a result I could do with some reality check.
We are working with a vendor. I've signalled to my managers before that they are underperforming.
The vendor has a very good relationship to my company, better than what I've seen in most of my previous workplaces.
Anyway, there's the guy, let's call him Sam, from the vendor team who's been uncooperative since I started. He's been working for my company for years, so he has a good position, which I'm threatening I guess. (I was employed, among others, for our company to get more control over the vendor).
Out usual interaction goes like that:
- I organize a meeting for Sam, myself and 3 other people.
- We align in the discussion that the "other people" need something from us, let's say requirements for their work.
- The requirements have been collected by Sam and they are complete by that point.
- We align directly in the meeting that Sam will share the requirements - 5-minute job given that they are ready
- Then he doesn't. I ask during the stand-up 2 days later: "By the way, what about the requirements? Have they been shared? Otherwise we are risking being delayed on the project". Sam says he is to do it directly after the stand-up.
- Two days later I check again, he hasn't done it yet. When I ask, he always has an excuse ("I'm so busy", "I forgot")
- A week later the requirements still haven't been shared with the other team.
Similar situations repeat a lot and force me to behave like a babysitter.
I don't feel ok complaining to my boss, but I want this person to start being reliable or out of the project. He has a good reputation but towards me is totally unreliable. What's the best way to play that given that my position is still fragile (since I'm new).