So. I've been working for this company for almost a decade. During these years I've been doing all sorts of tasks, basically helping where help was needed. As a result, I now have skills in various areas.
My main task for the last 4 years was software development, but now due to various people quitting (reasons below) we have open positions in tech support. My company has recruited a new hire but here's the thing: they're not available to work in tech support, so the solution is to make me train them so I can replace the colleagues that worked in tech support. Management thinks this is a great idea since I have the skills needed for customer care, and I've been informed of this last week.
Since this has nothing to do with my performance and skills, I don't think I should accept what is nothing short of a demotion. I expressed my concerns to my manager but it looks like upper management wants to proceed with this plan anyway. Other than looking for a better job, is there anything I could do to salvage this situation? How would you approach this with upper management?
I also want to add:
- a lot of people are quitting because of the general state of chaos the company is in, I thought my seniority and competence would be recognized but I was apparently wrong
- I'm not sure what ties management has with the new hires
- I have no room for legal maneuvers
- I was probably chosen for this since I'm the youngest in my team, and I've been a team player, and therefore they thought they could get away with it