How do I say yes to "Do I really have to file a ticket ?" without support from management or even QA team ?
I'm a team lead for a software development team. I have a product manager that always spread his documentation/specifications everywhere: on calls, on slack channels, on slack direct messages, (avoids emails) .. sometimes in Jira.
I've insisted on everything being filed in Jira, I've explained the advantages of being able to track issues, on the fact that Jira is accessible to the whole team and I don't have to repeat myself explaining, nothing seems to register with this guy.
I escalated this issue to the manager sponsoring this project and got a "let's not make this a science project", to my normal manager who said that we need to insist on process, but doesn't actually get involved. I asked the QA team to insist on Jira tickets, they say yes, but do nothing (either because they are not involved when the the request is made, or because when they are asked to test, it's already to late).
I have other projects that I'm developing that are working fine, I have a team that I love and get along nicely, and I can't refuse this project. I'm really at the end of my rope, and contemplating leaving the company, but I would rather not do that.