My friend recently joined a large federal government organisation in Canada. A few of months into the job, she's applying to another job within the org. During the application, she's being accused of holding a fake engineering degree from one of the top universities in Canada. In fact, I know her degree is legitimate. The reason given is that it "looks fake". It's scanned and looks different than the typical phone photo. Both the university and the org are saying this. Sounds like the university didn't actually check. She didn't change her name.
She is emotionally distraught due to this. She happens to belong to a minority group in an area of the country where sentiments against this group are high. It is hard not to think this might be relevant. Maybe it's a mistaken identity, though the chances of fooling this particular organisation is very low. I'd argue there are more chances of malice.
The university in question has been unresponsive so far. This is insane.
I suggested that she get a lawyer, reach out to organizations that handle human rights complaints, and to investigative journalists.
Has anyone heard of this happening before? advice on this? What options does my friend have?
Update after accepting answer: She managed to receive a notice of correction from the university. Thank you for sharing your thoughts, experiences, and suggestions.