We have a pretty small HR department and on several occasions, I have had experiences that are either not productive or unpleasant. I would call into the HR line and sometimes I would get Kay (fictionalized name). Our conversation would go something like this:
Me: Hi Kay. How are you?
Kay: Tell me your issue.
Me: I'm calling regarding the benefits letter dated...[cut off]
Kay: Have you read online article 123?
Me: About that, I didn't understand what it says about a qualifying.. [cut off]
Kay: Yes or no.
Me: Well, I am trying to...
Kay: Short answers only. Yes or no.
Me: Yes, but... [cut off]
Kay: Follow the instructions there and note the deadline.
Me: So, I have a question about... [cut off]
Kay: I can't spend more time on this, okay? Bye.
I often leave the call feeling I did not get all the information I needed and I feel flustered after the conversation. How can I talk more effectively to a person who is impatient and not get stressed out doing so?