I have a side job where the office I report to is in another city. I used to work for them close to full time, but now I have a different job. Since it was such a great company to work with I still do small projects where they need someone physically in my location.
I recently worked with a different team of theirs and they sent me to a client site. Things went terrible. A lot of the instructions I was provided didn't work. One big thing was the client's security was supposed to show me around but they said they didn't know I was coming. I told them I could reschedule when things were better arranged but it seemed like they wanted to argue and make a problem. They eventually found the email that said told them I was coming and to let me in. In fairness, my manager should have provided me with a name for an on site contact. As such security had more trouble looking up this email. They still said things like "your work is going to take a long time so we can't help you!".
My question is: should I mention this in my report to management? If yes, how should I phrase it? I guess "security did not help or assist me as per my instructions" is better than "I found them rude".
I work as an employee who reports my own work hours. Since nothing was accomplished (aside from the fact that I can tell them things aren't what they think) should I still get paid for my time there?