I lead the tools organization for my company. Because I am a big fan of the Stack Overflow format, I decided to enable a similar feature in our company's Confluence pages called Confluence Questions. The concept is essentially the same as SO: anybody can write/answer questions, and can upvote/downvote.
I sent an announcement out to the company with details on how to use it, and encouraged everybody to write questions and share questions for anything related to the company (technology, administrative, benefits, etc.). The response was positive, and people started to immediately use it.
Unfortunately, things turned toxic very quickly. Every question now, people just attack the poster without actually answering the question. Here's an example:
Question: How do I get secured printing to work with our printers?
Comments on the question:
- Needs more clarification. What types of documents are you printing?
- Why are you printing secure documents?
- I would have thought someone here for 4 years would have already figured this out by now.
- It's 2022, you shouldn't be printing at all! shudders
- Did you actually attempt to read the employee manual before posting this question?
- Can we please delete this question so people aren't encouraged to be printing secure documents?
The question is currently standing at -9 votes, and there are no answers. In fact, the average question has -5 votes. Very few of them actually have answers. The few upvoted answers are generally snarky responses to the questions.
I am the administrator. What steps can I do to reduce the level of toxicity with this tool? How can I encourage this to be a platform where people can feel free to share their question without worrying they're going to get immediately downvoted and ridiculed by self righteous peers?