I've recently switched jobs after 13 years from a team lead position in a corporate environment to a senior developer role in a kind of a startup, mostly due to financial reasons.
I have a ticket assigned in our sprint backlog which is solved, but I was asked to research some different approaches.
This Friday, one of the leads of the project tagged me in a Slack conversation about a customer-reported issue. I did a quick check, and it turned out it required a bit more than a few minutes' investigation.
I contacted my team lead explaining that it's a customer-reported issue and I don't know what the policy is, and that it requires a lot more than a few minutes, and asked whether I should work on it or not. He didn't actually acknowledge that I should work on it, but that was my understanding, and he helped with several queries since I don't have production database access (so he was well aware of the issue and the amount of time required for it).
Today, during our daily stand-up meeting, when it was my time to update on my existing issue, I mentioned to the team that I was tagged in a customer reported issue and tried to ask for some input. Instead of actually discussing the issue, the Scrum master proceeded to berate me for working on unplanned work (for more than 5 minutes) and ignored the fact that I pointed out several times that I checked with my team lead. My team lead didn't jump in to say anything!
I've tried to discuss with him after and he said that it's not his job to protect me and that he didn't actually tell me to work on it!
I have led teams before and, if something like this would have happened, I would have shut the discussion down instantly or at least jumped in, and then would have had a private discussion with the Scrum master. As a lead, I see that one of my responsibilities is to stop any shit raining down.
Did my previous corporate experience warp my views, and is it normal for leads to have their reports fend for themselves?
I'm already on the fence with this company. Should I consider this as one of the reasons for moving on, or can I expect the same attitude in a different place, and just learn to live with it?
The situation above is just the latest example. There were several instances of similar behavior towards me or some of my colleagues.
My question is motivated by the fact that I've approached two of my teammates and they basically say that it's not desirable, but to be expected. I'm trying to figure out if that's the general consensus.