Based in Greater London UK and working in a shared office space where companies can rent desks for individuals or teams. Being two in the same location we have two adjacent desks.
There are many people here from different companies many times answering calls or doing their remote stand ups. Usually things are more "alive" than annoying with noise levels within reasonable levels and quiet conditions in between.
Recently two people moved in who are running a support call business. This means that they are talking to clients ALL the time. This means that one cannot have a call without them in the background - rather on top - nor talk to my colleague as their voice is always on top, them being loud as an added bonus.
Does their behavior break an etiquette of "reasonable"/"fair" use, like it is OK to take an occasional call on top of other people's heads but not call all day on top of people's heads. Does this get covered in contracts with the open space provider? Is it reasonable of me to complain asking them to get a private/two person office as other people who do lots of phone calls in the same floor do?
Thanks to everyone in advance.
Update/Resolution: Decided to wait and see. Seems there was a period with much noise/incidents. After that period things are back to acceptable levels as it seems they focus on deeper support issues that require more thought than talking to 100 people. Also more people came with their calls so nothing to do there.