I am organizing a virtual conference, and I sent the speakers a form done on jotform to collect their info for the talk. Unfortuantely, the form got disabled by the company by a mistske and I escalated the matter to their developer team, and they are not able to fix it.
Now after I sent the speakers the form. How do I communicate/explain that to the speakers without apologizing?
I came up with that:
We updated the form links due to a bug in jotform's server. Thank you.
How to make it better?
The reason for not wanting to apologize is that I don't think it is fair. Jotform works fine all the time. It is strange that it broke this time (it is not like I went to choose a bad platform). I escalated the matter to their developers team and they were not able to fix it (they simply apologized!).