I am currently working part-time as a Head Cashier at Home Depot and facing a challenging situation with one of my cashiers, an older lady who often displays an unwarranted attitude. For example, when I ask her to take over the cashier role at the outdoor garden center, she scoffs and tells me to send someone before my first break. While she could remind me politely, her behavior is becoming increasingly frustrating.
Just the other day, she informed me that she plans to call in for her next shift because she does not want to work at the garden center, as she believes it's cold and will make her sick. My hands are tied since I can't go against my store manager's directives and close the garden center. To address this issue, I have devised a solution to rotate cashiers every hour so no one stays out for too long, hopefully satisfying both parties.
As Head Cashier, my goal is to create a comfortable work environment for my cashiers, without the micromanagement often found in other retail settings. However, this situation has led me to question if there is a reason for the seemingly rude and cold behavior of management in some workplaces.
I have considered addressing the situation directly, saying, "If you don't like to work, no need to show up. I can talk to the managers and let them know you don't like working here. But please spare me the attitude. I don't get paid enough to put up with that." I am unsure whether this is the best approach or if my anger is clouding my judgment. Simultaneously, I feel the need to stand up for myself and command respect in my role.
How can I handle this situation professionally? Are there any strategies or recommendations for dealing with a difficult coworker, maintaining a respectful workplace environment, and ensuring my cashiers feel comfortable and well-supported in their roles?