Recently I started a new job. My position is tech support. I didn't know this until I started the job, but it seems like the company places no value on streamlining things. There's a wide diversity of software and hardware used. Even in the accounting department, the people sitting beside each other have different versions of the OS running on computers with different specs (like the amount of RAM). To me, this seems strange. It would've been easier for the business to order in bulk. I asked a manager why it was like this and he said it was because when a person got a budget then they were able to do an upgrade. This still doesn't make sense to me.
Also, I was told there is no documentation in terms of what the departments/teams are or where people sit. I think knowing this would help me do my job as right now a lot of emails sent to the tech-support inbox seem very out of context to me.
Maybe there was a misunderstanding but someone from the developers team verbally offered to show me around a bit. To me, this sounded very casual and informal. Also, I had received virtually no orientation. I thought about his offer for a short while, checked my calendar, and asked by email if he was free for a meeting on a certain day. His response was to CC his manager who was away and suggested we wait until his manager returned. (I found it a bit peculiar that he didn't even say what day that would be). Now his manager is messaging me asking when I'm free for the meeting. He also mentioned that if we're not working in the same building we could do an earlier date by a Teams meeting. This suddenly feels very formal. In my past job, it was considered better to schedule a meeting instead of just springing a 30-minute-long conversation with them whenever. It seems here that this is not the culture. In general, I've noticed emails are sent out to very wide audiences with lots of people CC'd on them even if they likely have no input. (It's getting to the point where I think it's detrimental because my inbox is swamped and I'm missing things people thought I read, even if it's one sentence in a mass email. I tried setting up a rule in Outlook to help with this but it's been disabled at the server.)
How should I reply to the manager's email? Should I just go along with it and make the schedule? Why was the manager involved in the first place? Should I tell them I don't have any specific questions and was just wondering at a high level what their team was working on so I have more context if they send me a support request?
TL;DR I'm new. Someone from another department verbally offered to show me around and discuss what was going on with me. When I tried to set a time by email his response was to CC his manager and let him arrange the meeting.