I’m a in home caregiver. I work for an agency that assigns me my clients. We have had a tremendous turnover in our office support staff. I have not met or been introduced to any of the staff now in the office.
Recently they filled the nurse on duty position and she came to one of my two clients' homes to put the MARS (form for administrating medications) in place and discuss any issues me or my client were having. There were no issues needing addressed. She then came back to the client's home several times over the next few weeks. Seemingly making sure I wasn’t present when she visited. She would ask my client if she wanted a different caregiver at each of these visits. My client said no she was very happy with me being her caregiver. One visit the nurse asked if I was doing my job well and jokingly my client responded “she has been slacking off a bit lately”
A couple weeks go by and I receive a call from the assistant director to discuss the concern my client had about me not completing all my tasks as needed. I did admit that I could see were she might feel that way. Told assistant director I had a lot of stuff going on in my private life that had wore me down but was on top of it and the clients’ needs were being met. In the meantime, both clients had a lot of doctor appointments that I needed to be there for.
The conversation with the assistant director was made minutes before I was supposed to be entering the client's home. I took the call, which made me late, in the hall outside the clients home. When I entered the client's home I apologized for being late and told her I was on the phone with the office. She asked why they had called. Told her they wanted to discuss her concerns with me. She asked what concerns and I told her about not completing necessary tasks. Her and I discuss this further and she let me know that she was not, making a complaint when she told the nurse I had been slacking. It was just an off-the-cuff joking remark.
A couple weeks later the assistant Director told me I was being taken off my client’s schedule permanently because I had discussed our previous phone conversation with my client and that was considered gossip and very unprofessional. I told her it wasn’t true, and I disagreed that discussing an issue with a client was unprofessional. The assistant Director knew I was using the client’s phone to clock in because I had lost my phone in a car accident I had the day before.
At this point, I had to agree with her terms in order to keep my job. The terms were I had to take a course on professionalism. Therefore, she will assigned me another client. I was not allowed to take back the client I had lost. This upset me very much.
On a recent call to HR, I was transferred to the assistant Director and not allowed to speak with my HR department.
I don’t agree with the way they treated me or the client. She has been left without anybody to do her medications which I set up a week at a time. There are also other things I do for her that others are not trained for. She’s actually told me that in the past she has had caregivers so young they didn’t know how to sweep the floor. I am so concerned about her well-being.
I would like to make a complaint about this assistant Director but I’m not sure who to go to. Especially since I am not allowed to talk to HR. This company has several offices throughout the state and I believe are controlled by a board of directors. I do not know who the assistant directors direct boss is. How do I find out?