I work at a small creative company as a Producer. Until very recently, there was no hierarchy. Everyone reported directly to the owner/CEO.
Recently, he's (CEO) developed a hierarchy with various "departments". With the artists, it's easy for the heads of the departments to oversee their subordinates because they review all of the artists' work before having a producer send it to the clients. However, my position is primarily account management/line producing. I work directly with the clients, as do my subordinates. Right now we don't have a good system in place for me to review their work other than our daily status meetings. Those are essentially honor system since I have no way to truly know if they are doing their work in a timely manner. So, the only time I am aware of my subordinates not working effectively is when one of the sales reps and/or artists tells me that they are not responding to emails, saving assets, etc.
How can I effectively manage them if our current work process doesn't support me reviewing everything they do? I don't want to micro manage.