The core business of my employer is closely related to news. Just like journalists, we ideally need to respond as and when we know that some event has happened - though it is not always critical for every type of news. Our work delivery is usually fixed around an average of one hour (regardless of quantity).
Given that the relevant types of news are unpredictable, we work nearly on call, and sometimes this means having to work longer than our agreed business hours.
I am an assistant manager and have some authority over the workflow, as long as I can properly justify my actions: if my aim is to limit overtime and stress, is it fair to set a boundary whereby if we get a task that cannot be finished by end of working hours, I postpone it until the next day?
What else can I do to manage expectations with this kind of business activity, especially to prevent people from getting too tired (I myself am constantly tired and have lost hours and hours of sleep)?
P.S. As of now, we are slightly understaffed as well but I see no new hiring in the near future.