I work at a pool as a lifeguard, lifeguard instructor, Water Saftey Instructor and WSI Trainer. I have been a lifeguard and WSI for 9 years, lifeguard instructor for 4 years, in a lifeguard supervisor position (head lifeguard, lifeguard manager) about 5 years. Last year I was manager of the pool and this year I am not. My manager (lifeguard for 4 summers and no other certifications) and I have many fights and disagreements which makes it hard to discuss things. For instance I told her the vacuum we use to clean the pool was getting jammed with hair, and I can show her how to clean it as she did not know and I figured it last year how to clean it via trial and error.
Today (and the reason for the question) there was an incident at the pool in which a child was hit in the head when coming down the slide and complained about his head hurting. The lifeguard at the bottom of the slide, Guard 4, responded to the child. Guards 2 and 5 both asked about back boarding the child and call EMS. Guards 2, 4, and 5 are all on their first summer guarding. Guard 4 told guard 5 to get the manager. The manager checked the child out and said he was ok.
Based on our lifeguard training and information given from a similar incident last summer, we are to at minimum call EMS. For an injury to the head the child should also have been stabilized. Lifeguard 2, the one who brought this incident to me as I was not there, believes EMS should have been summoned and the child stabilized. I fully agree with this and disagree with the manager's release of the child without being properly checked by EMS.
The correct action in this case was either guard 4 to backboard and instruct someone to summon EMS, or the manager to recognize the need for EMS and overwrite guard 4's decision to not summon EMS or perform stabilization.
This incident needs to be address before something similar happens again. I was told by the city council member in charge of the pool and my manager to bring safety concerns for him/her, however the manager has yelled at me for not bringing stuff to her directly.
I wish to get information from all 4 workers involved in the incident, but there is no way to gather information from the manager without receiving aggression, especially since its the manager's action that is the problem. Based on my job title I am not officially in a position to interview the 4 workers to figure out what each one's actions were and why (though I might be since I trained guards 2, 4, and 5, and thus any mis-actions may come back to me as me incorrectly training guard 4), or give recommendations to the manager for next time. The manager has already established multiple times that I am not manager and my years of experience are not needed if I offer (though the manager will happily take it if there is a problem they do not wish to deal themself).
I also have another problem of guard 2 does not want me to use their name as we are a small town that has problems maintaining confidentiality and doesn't want their name attached to disagreeing with the manager over proper action.
What is the best way to approach this incident to make sure for next time something like this happens we act correctly?
I trained guards 2 and 5 this summer and guard 4 last summer, but guard 4 did not have any guarding experience for 9 months after training.