I work in end user support at a very small company (less than 10 people). We have 1 supervisor for everyone, who is also the owner of the startup.
Another end user support agent is scheduled to come in from 8:30-5:00, but always comes in at 10:00am and often leaves at 5:00 anyways. He will schedule client meetings at 8:30, not show up, and then the other agents have to improvise and make the meetings work. This has been happening for months.
We are technically paid hourly but there's no time clock, so our boss just assumes we work 40 hours per week. His tardiness has put a great stress on the rest of the agents, because early in the morning there is always a lot more work.
Our boss knows about this, and has talked to the employee several times about it. But the boss is very busy with tons of projects all the time, and so hasn't really taken any punitive action.
What is the best approach? We don't want to rat out a fellow agent, but he is making our lives harder. Is there a nice way to approach it?
A few possible solutions:
- Implement time tracking (no other employees really need it, however)
- Tell our boss that he is negatively affecting our work (what kind of punishment can even help in this case?)
- Provide some kind of incentive for coming in on time