This morning I ended up missing a teleconference that I regularly host with two peers on another continent. I was doing research and lost track of time. I rely heavily on my Outlook notifications but I turned them off at some point for this series of occurences. Regardless of the reason this was an obnoxious error on my part. Without a doubt an apology was in order and the below apology has been sent.
I am very sorry for missing the meeting today. I just realized that recently my outlook has not given me a reminder notice for our meetings as this feature was turned off. I rely heavily on this feature as I get so engrossed in what I’m doing that I lose track of time.
I sincerely value our weekly meeting and appreciate your contributions to this project. I apologize for wasting your time and have taken steps to ensure that it doesn’t happen again by turning the reminder notification on.
This got me thinking. In the workplace effectively acknowleding when you drop the ball is a crucial skill. What are the keys to a good apology? Does it change if the apology is directed to a manager/peer/subordinate?