I applied to the engineering division in a company and was rejected, but they suggested that a front-end developer role in the client services division would be a better fit. Additionally, I have a recommendation from a friend who is a junior/mid-level developer in the client services division and has provided a personal reference. Upon receiving the rejection email, the engineering manager recommended that I follow up with "Joe" (Client Services Director) and "Pam" (Talent/Recruiting Director).
I responded by expressing my interest in the client services division and briefly described my interests in the client-facing services. All communication was done through their job applicant system, so Joe, Pam, my friend, and the engineering director are all cc'd on the email. It's been two days and I haven't heard back, and I wonder what else I can do to follow up.
Should I send a cover letter to Joe and Pam, detailing how I can fit with the client services division? I have some knowledge about the position after talking with my friend, and he recommended that I express my interest in client empathy and client facing services as I pivot my application. My original application (to the engineering division) didn't outline my client services skills.
The company does exciting work and I am new to the industry and trying to get my foot in the door. I am also dedicated to my craft and I want to express my enthusiasm and motivation to work there. I see this position as a step forward and in a couple years I may be able to move into an deeper engineering role. Any suggestions on how to express this, or should I continue waiting for them to follow up with me? My friend has already put in a good word for me, and I don't want to over-step his offers to help, but he may also be able to help me communicate my interest to their client services team.