I seem to run into a little snag when I'm tasked with training a new employee. I think part of my issue is that I have a hard time describing technology things to a person who's computer literacy who is below my level. The other part of the problem is that I'm unable to effectively communicate to my trainee how to think critically about what they just learned.
For example there are certain tasks that require use of multiple software. I kind of see these different software as sets of skills.
For example, the password manager allows the trainee to access their different credentials across all our platforms without having to remember a million passwords. Or rather, the skill of retrieving your credentials.
While another "skill" required is the ability to navigate the file system on pc. Or the skill of navigating the hierarchical structure of our web based management application. And any additional software available to the computer such as word or excel, so on and so forth.
When I train the trainee I usually am tasked with training them how to accomplish the task successfully.
This may involved teaching them how to use the password manager, how to understand the file system, how to use the web based management software and so on. The problem arises when I have to train the trainee on a new task.
Some of the tasks are the same. Retrieving the credentials, navigating the file system.
However it seems that whatever I am doing, I have to re-describe the individual steps to do those tasks that I consider, previously covered, such as retrieving the credentials, or how to navigate the file system.
It's like a step by step guide that repeats these basic tasks.
I feel like my trainees aren't able to compartmentalize each skill as separate entities that come together to make a whole.
If I take the example of baking bread and making toast then it would be as if they see it like:
1. Combine all the ingredients 2. Let it rise 3. Kneed the dough 4. Bake 5. Wait 6. Cut 7. Put in toaster 8. Toast
When they should see it rather like this
A. Baking bread 1. Combine all the ingredients 2. Let it rise 3. Kneed the dough 4. Bake 5. Wait B. Cutting Bread 1. Cut C. Toast 1. Put in toaster 2. Toast
So that if they wanted to just make toast from already baked bread, they don't have to bake the bread again.
For some reason teaching the skill to Copy and Paste is understood fairly quickly, as it's something that works with most applications the same way with few exceptions, but teaching something that is specific to a piece of software, aka, password management software seems to be difficult.
So finally, what's the question? Is there a teaching/training paradigm that can help compartmentalize different skills, as a series of them are are being taught as a whole of something greater.