A direct report of mine walks into meetings and either keeps working on other stuff or chatting with other folks at the office. I know that this is a bad meeting etiquette and basically an insult to the meeting organizer, at least I feel that way. So, after observing this over multiple meetings, I sent an email explaining that this is not the best way to work, to which the response was that "I am doing multitasking...I don't miss anything in the meeting...and for chatting, I was helping the QA team in testing". Now all that is bull**** to me - not being fully attentive in a meeting where you are "required" is not a good thing and I can't believe that her multitasking skills are so great that she can chat/work/prepare other documents all while being attentive to the meeting. We are a small company, and if any employee is "optional" then that employee is mostly not included in the first place.
So, I would like to know what people here think and what's the best way for me to guide this person out of this habit? Are there any blogs/posts that you can share that help put emphasis on how bad working on other stuff is while attending important meetings?