I applied for a position (software engineer) through a company's JobScore portal and there was a checkbox to include a cover letter in raw text. I pasted a cover letter prepared beforehand and I submitted my application. At the very last second, I noticed that the checkbox was not ticked and thus no cover letter was attached to my application due to a bug in the interface (the cover letter textbox should only appear when the checkbox is ticked).

I just received an email saying that the recruitment team will not be moving forward with my application and I was wondering if it had to do with the lack of a covering letter. I really want the position and I believe my resume alone does no justice to my application. Should I move on or contact the HR department of the company?


The cost/benefit analysis here is easy:

  • If you do contact HR, you have a chance of getting the job.
  • If you do not contact them, you will have no chance of getting the job.

The cost to you of contacting them is small - a few minutes of your time. The potential benefit is huge.

In other words - contact them. It can do no harm and possibly some good.

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  • Thanks for the reply Jenny. I guess I just needed the encouragement as I thought HR wouldn't even bother reviewing my case. – Dennis Nov 13 '14 at 2:41
  • There's no guarantee that they will, but I'd say it's definitely worth trying. – Jenny D Nov 13 '14 at 4:49
  • @Dennis: as Jenny said, technically you already lost the job. So, making another stab at it isn't going to hurt anything. – NotMe Nov 13 '14 at 14:57
  • 3
    The lack of covering letter probably didn't actually hurt you unless you were right on the edge as a marginal candidate... but as others said, there's nothing lost by resubmitting but printing and postage costs, and the extra effort (and willingness to admit and correct a mistake) just might catch someone's eye. – keshlam Nov 13 '14 at 15:31

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