Let me first say that I have read How to proceed when remote boss doesn't answer emails . This has some great information, but my problem has gone a step further.
Let me first clarify that I have two managers: a lead manager and a "service manager." My lead manager is simply responsible for tasking me and signing my timesheet. My "service manager" handles everything else (travel, training, departmental information, etc).
So my lead manager approached me about a year ago saying that he is the guy to go through for pay increases and to let him know if I'd like to talk sometime. I took this as a hint and did some research to find that I was being under paid. So about 6 months ago, I approached him and asked for a raise (about a 7% raise). He agreed and said this would need to go through my "service manager," who also agreed.
From then on, my service manager has been stonewalling me. My customer has asked that I get additional training (even at his expense). I've sent my S manager e-mails about this for months, tried to call him, but I never can reach him, and he never responds. He's still alive though because he sends out company e-mails. I even have a fee that I had to pay recently (one that the company typically reimburses me on), and like previous communications, he does not respond. My future e-mails will follow the advice from the article mentioned above, but it may be too late.
My lead manager has complained about non-responsiveness from my S manager, but he seems to be getting stonewalled as well. Even on my behalf, he has went to other S managers to get their support, but they've not been able to help much. I'm wondering if they're trying to give me a hint (honestly, I feel I'm just doing my job)? I'm wondering if this company is for me anymore? I really feel like it's got to the point where I need to do something, either leave or make some noise.
How should I voice my concern without upsetting management and getting fired?