I have been working as a salesperson in my current company for close to two years, the bosses are my friends and we work pretty well together even though my bosses have quite some attitude problem. I am the only sales guy in the company; there are 2 managers and another 3 colleagues, and they all rely on my sales to pay the salary and rent.
Recently, customers have been giving me quite a few problems. My bosses think it's my fault even though it's not, and they are accusing me of providing bad customer service and being unable to manage the customers' expectations well. My bosses expect me to hit the sales target and at the same time, not cause trouble to themselves. By "causing trouble to the bosses", they meant that I should not give customers what they request for.
If I satisfy my bosses by not giving the customers what they want, I get scolded by customers for not being able to provide enough to close the deal, but then if I can't please the customers, I get reprimanded by bosses for not hitting targets. How am I supposed to hit the target if I am unable to please the customer?
My bosses think they are the best bosses in the world and are always pushing the blame to other people when there are any employees that want to quit, and think that I should count myself lucky to be in this company.
I am already trying my best to meet my bosses' expectation of 'good customer service' and managing the 'customer's expectations', however it still seems like what i'm doing is not good enough. We never used to have such problems and it's gotten really bad from 0 ever since a week or two ago. I have also thought about telling them about what I feel but we've had co-workers done that before (that has already quitted) and it went kinda wrong, my bosses didn't take the feedback really well. Instead, the bosses think it's the staff's inability to do the job well and it will be their loss for quitting.... All in all, they'll never think it's their fault.