Basically, my boss and his peer (both are directors of their respective departments), don't appear to agree on a particular policy, and it's resulting in extra work for me, confusion for my colleagues, and inconvenience for our customers.
Now for the specifics: I work for a small cultural center in a metro area, and we host a lot of lectures, discussion panels, and author readings. We're a small outfit so most of us have several jobs to do, and one of my jobs is to set up the online registration form for each event. There's been an issue lately where events would be promoted/advertised (with flyers, posters, etc) before I have created the registration page for them. Oftentimes, I don't know an event is taking place until a colleague or customer calls me wanting to register, but can't find the registration page and is asking me where it is.
I talked to my boss about it, and he sent a nice reminder email to the event director and his team stating that events should not be promoted until they have verified that a registration page exists for the event. The event director responded with a vague note about some events needing more "lead time" to be promoted. I replied with a suggestion, and asked if that would help his situation, but never heard back about it or any alternative suggestions.
Since then (that was about a month ago), yet another event that I didn't know was taking place has been promoted and yet again I get a call about the missing registration page. As I mentioned earlier, I have have several jobs to do, and when this happens I have to drop everything to put up the registration page. I feel like the events director and his team are being disrespectful of my time.
I can continue discussing this with my boss, but I suspect this is a part of a power struggle between the two of them. And the entire organization and our customers are caught in the middle of it.
Should I just give up "deal with it"? What would you do?