Here is the situation: We need maintenance done on a utility supply that a machine we have can't run without. It's a somewhat crucial piece of equipment and time is money here (but then again, where is it not).
I sent an email to the guy who is in charge of getting these things fixed, giving him information about the problem, where to find it, possible fixes, etc, 2 days ago. He has yet to even acknowledge receipt of this email, let alone any steps to actually fix it. If he had said "OK, I'll begin looking into this", I would feel a lot better, but for all I know he hasn't even thought about it.
2 days may not seem like a lot to some people, but it is stalling our work, and if he's not going to be helpful I need to figure out ASAP so I can find someone who is.
I know he's not sick or on vacation because a friend of mine saw him yesterday. Personally (and from my previous experiences with the guy), I suspect he's kind of lazy and irresponsible, but speculation isn't useful here; I just say this to emphasize that he doesn't have some other dire reason to not be responding (when my friend saw him in fact, he seemed to be the opposite of busy...).
The important part is, what should one do in this situation?
I see a couple possible actions I could take:
- Send another email, asking if there's any progress (I'll probably do this before anything else)
- Find him in person and ask him if there's any progress
- If this fails, find someone higher up than him and request the same (and do or do not mention the lack of success with him)
However, I think it's pretty unprofessional to make me either remind him several times or hunt him down in person to get him to do his job. He may be very busy, but sending a 10 word long email is something anyone can do.