I started working for a new call center a couple months back and have moved my way into creating metrics and productivity tools for our supervisors, providing reports to our client, and overall just making easy ways to look through our metrics data to try and discover trends and work-avoidance behavior and the like.
The company already knows they pay very low wages (~20%-30% lower than national averages for almost all call center positions). I have created a niche for myself and the company wants to put me into a position where I can work full-time on developing tools and reports for our client and company.
The issue is, I'm going to be offered a $1 raise, to go from a low $10.50/h for a team lead to $11.50/h for a Workforce Analyst/Quality Analyst. It's almost insulting, but I like this place, and enjoy almost everyone and everything there except the wage.
How can I best prepare myself to go into the meeting and push for a far more acceptable wage? National averages put that position at ~$20-$25/h with the very low end of the spectrum being $15-$18/h.