The company I work for has a bunch of information laying around; in a dropbox, on a shared network drive, basically there are documents everywhere. To make information more accessable, myself and some others are beginning a small side project of creating a Wiki.
We're currently working on a plan to integrate using the Wiki into peoples normal workflow. Right now our biggest problem to integrating a new wiki is the possibility that people won't create content on it, because it's a tedious and previously extraneous step in their normal workflow. If people don't create content, then we don't have a usable wiki, and the project has become a waste of time.
We have some idea of how people might interact with a wiki:
- Viewing content is simple, because all you do is search for what you need, and then read (caveat is that the content is there).
- Deleting content is trivial matter. You either have people not motivated to delete the information, and you're left with a history (which may or may not be inaccurate), or someone will be motivated enough to change it. These are both acceptable to us.
- Updating content is a bit harder, but still simple. If something is wrong, the next person to use the information will discover the error and hopefully fix it. If they don't, that information stays wrong until the next person and the next person and so on until someone gets fed up and changes it. There is probably a better way to handle this, but it involves how creating content is handled.
- Creating content is hard. People have to go out of their way to write documentation (which needs to be usable by other people) instead of continuing on to their next non-documentation task.
What I'm trying to do, and what I'm looking for, is a way to incentivize creating content on the wiki. I want to somehow make this step in the process a task that people WANT to do, instead of something they HAVE to do.
Typically "incentive" means money, but I don't have the ability to grant people cash, or other material things if they use the wiki. I'm hoping to make it a sort of psychological want to improve the wiki.
I'm not even sure this is the right place to be asking, but considering my problem is about the environment in which I work, I think it's the best fit. If there is a better place, I'll take my question there.
This is not quite the same as this question. To me it looks like the OP wants to get people to write documentation at some higher standard then they currently do. I'm more concerned with finding a way to give people, who might not be inclined to write documentation at all, a reason to do so.