I went for a job interview at a call centre for business support a few months ago and am having another one tomorrow for the same job. One part of the interview is role play where you sit at a computer and the interviewer leaves the room and plays the role of a customer by ringing you. They then ask you questions about their account etc.
All the information you have either been told before or can find by clicking through their mock account. One of the lines of questions led to me being asked when someone from the loan company would be calling them back. This information I had not been told and was not available on their account.
My friend went for another job like this and was asked a similar question he didn't know. I understand the interviewer knows you don't know the answer so is looking for you to sort out a problem you don't know and be helpful but from last time I think they put a lot of preference on this question.
So how would you answer this question?