A female friend of mine has been a victim of verbal abuse and yelling in the workplace today. The aggressor is the partner of my friend in a 2-men software development team. While I don't have the exact details of start of incident (nor do I think it would effect the outcome), I do know that first aggressive behavior came from him and he started yelling loudly and even invited her to outside of company premises in an attitude like bar-brawling (I also don't think he would physically harm a 5'1" female but nonetheless it was a frightening scene and she started to cry out of fear afterwards)
The thing is; company policy requires you to contact your supervisor first before going to HR. Although it is not written in anywhere, when you contact the HR, they simply redirect you to your supervisor first.
Now her direct supervisor is on sick leave and she can't contact him until Monday. Past incidents like this resolved by supervisor in direct meetings where both parties are present where they kinda forced to apologize and not to make it a big deal (It's common in middle eastern cultures to handle conflicts like a 'man') And I'm not sure she could arrange a meeting with the boss of her supervisor.
What actions should she take, should she start out with email exchange with HR and supervisor in order to have documents afterwards? Also she fears this may come up negatively on her next job interview and she simply wants to quit this job.
Note: The company is one of the biggest banks of my country which employs 20k+ employees. While I can not give out my country name I can safely say it is located in Middle East.