I just took over management of our software product releases. Now I am tasked with sending an email to a supplier of ours to try and light a fire under them for some updated documentation. But they don't really know who I am, so I basically need to introduce myself at the same time.
What is the best way to simultaneously introduce yourself and explain why you are the one sending this email, and try to light a fire in getting what we need to finish this next release?
A few details that might help:
- This is a supplier of equipment that we sell.
- We also create and sell software that interfaces with this equipment.
- We can't really get any further on the software until we have their updated documentation.