The Workplace Stack Exchange is a question and answer site for members of the workforce navigating the professional setting. It only takes a minute to sign up.
Sign up to join this community
This is not always a workplace scenario but if I ask someone a question by mail and they reply with an answer, should I reply with a thanks or not?
I am always thinking maybe they will think I am being too chatty or wasting their time with stupid emails or maybe they think that they at least deserve a thank-you note. So should or shouldn't I send a thank-you email?
Yes You should be thankful and reply in short. i.e Thanks , Thank you, Thanks for your help, Thanks for your time etc. Depends on situation.
No one will think that you are wasting their time or to chatty if your reply is in short in this type of situation.
It's courteous to respond. Best to keep it short and sweet. It acknowledges that someone has made an effort and if it's just a simple thank you does not imply carrying on a conversation.
Personally I like it if someone responds, and I always do.
Yes, acknowledging the support or help received is required. But as said above, it should be nice and short like Thank you, Thanks for the support.
Best example is like accepting the answer on stackexchange.
I know the answer has been accepted, but I'm going to give a differing viewpoint - at least for internal company emails. Thank you responses should be the exception, not the norm. Most professionals receive so many emails every day that entire chapters of books have been dedicated to managing email. If everyone that I respond to sent a thank you, the number of emails with no business value that I have to sort through would increase by about 50%.
There are exceptions of course. Examples are: when someone goes way above and beyond and should possibly be praised amongst coworkers; when you are dealing with people from other departments that you don't know and rarely interact with; external contacts that you rarely deal with.
In short, for people that you work with frequently, I don't believe it is required and will actually add noise to their inbox. What starts out as a formality could quickly turn into an annoyance. For infrequent contacts, I would encourage it.
Caveat- I would add that there are situations where some people, no matter how frequently you work with them, should always get a thank you. Some people do not get that much email and are a bit more traditional, expecting a thank you for every response. You will have to use judgement.
