I work in higher education (a public university), with administration (i.e., not faculty). What I do is mostly admissions and retention-related. My question does not relate to my specific position; I only mention it for context, if it helps.
There are many nuances regarding what I can and cannot do when interacting with people and groups outside our office. These boundaries are so vaguely-defined that I keep overstepping them without meaning to. While my boss has been understanding of my mistakes and has even gone so far as to defend me to others, I suspect she is tiring of this. Furthermore, this is beginning to dent my confidence, and I fear it may adversely affect my performance on the job.
I want to be proactive about this, but I don't know where to begin. Clarification on one major overstep, for example, was buried deep in a union agreement document that I would never have even thought to check for anything relevant to me had the mistake not happened to begin with. Would HR be a good place to start? Or should I speak with my boss directly? Or is there something else I may be missing?
Again, I am not looking for any help as relates to my specific institution or position -- only general guidance as relates to these missteps. Thank you for any help.