My problem is actually quite simple, but I haven't figured out a solution yet. I work in a company where is very important to correctly measure things (I cannot disclose what they are). Being in charge of developing a software that automatically calculates some parameters is, in my opinion, a very important job, especially because my company sells those things by advertising them in relation to those parameters. To be 100% precise, I didn't write the software from scrap, but there was already an old version, which is still installed in many computers that my colleagues operate. I made many changes to the code, and updated the whole thing in order to correct mistakes and make the automatic process smarter.
When I finished, I contacted the department-managers (who are things-developers too) and presented them the results with a nice PowerPoint presentation explaining the changes. They asked me to provide some examples comparing a measurement done with the old software and another done with the new one, and I did. They finally asked me to make some changes so that they could read the data better, and I did (and of course informed them).
2 months passed. Meanwhile I sent them a couple of emails explaining that it would be important not to develop things accordingly to the results of the old software, therefore it would have been smart installing the new software on all the computers. The answer was both times "Yes, [name of colleague] will take care of a final comparison, and then we will see". [The colleague] didn't take care of it, his department-manager didn't seem to pressure him on the matter, so two weeks ago (please notice that I did this after 2 months wait) I escalated the whole thing to a higher level.
The higher chiefs sent those people the following email:
Please take care of the matter
After two weeks wait, I am yet to receive a feedback. In two months we have been developing things imprecisely and partially wrong because of the results given by the old software, and that really bothers me, knowing that my company last year did not do very good.
Do I need to escalate the matter to the highest level I know? I don't want my colleagues to start hating me for being blamed by the chief, but I really do want my company to do good, and I also am frustrated from the fact that it seems that the job I do is not important to anyone. I spend days concentrating, swearing, coding, and so on, and no one appreciates the final product!