I am in the e-commerce Industry and the other day we had a meeting with an unsatisfied client. During the meeting, the client mentioned that a colleague of mine (present in the room) was not very cooperative, which was somewhat true.
At that point, our boss started to rebuke him in front of the client. My colleague was, of course, silent and defenseless, as he probably should be.
Is it ok for the boss to behave in such a manner in front of a client?
Personally, I felt it was wrong because it surely affects negatively to the teams morale, and respectively, it affects the image of the team to the clients eyes since the boss, in a way, openly confirms the clients claim of the team's weakness.
But that is from my perspective as an employee, so I suppose I am not that objective.