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I'm arranging my resume so skills that belong together fall under the same heading. For example

Development

  • created easy to navigate websites using jQuery UI
  • carefully wrote test cases for each functional unit
  • etc.

What do you call the position who does IT related work? In these positions I often supported the developers and worked lots with VMware. Also various miscellaneous problems with various programs (such as end users firewall not turning on) was another of my responsibilities.

IT

  • managed virtual provisioning using vSphere client
  • fixed problems with various end user programs, such as firewalls
  • configured RAID for an optimal balance between speed and redundancy
  • etc.

having the heading "IT" looks silly here, what is another name? I don't think dev ops is quit the right fit.

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  • 3
    I'd call that a system operator (sysop) role.
    – keshlam
    Apr 13, 2016 at 0:44
  • In your first list, the "configured RAID" part doesn't fit (maybe should be in your second list). I don't think that is a software development activity, unless you wrote software to do that.
    – Brandin
    Apr 13, 2016 at 7:59
  • 2
    "System Engineer" is fairly common (for example, an MCSE is a Microsoft Certified System Engineer), although the RAID config job falls in this category and not in that of a developer. ("Network Engineer" is another term.) A developer develops applications, a system engineer keeps the hardware and software that run the applications in working order. IT encompasses both roles.
    – BobRodes
    Apr 13, 2016 at 8:15
  • 1
    How do you see RAID as development?
    – Kilisi
    Apr 13, 2016 at 8:51
  • But you need the proper accreditation to be called an engineer @BobRodes
    – Just Do It
    Apr 13, 2016 at 14:09

2 Answers 2

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Have you tried one of the following terms?

  • Technical Support: "Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues."
  • Help Desk: "Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution."
  • Back-end Developer: "A back-end developer is a type of computer programmer who creates the logical back-end and core computational logic of a website, software or information system. The developer create components and features that are indirectly accessed by a user through a front-end application or system."

I hope this helps!

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  • To be 100% honest, technically I bet "Help Desk" and "Tech Support" have definitions that fit the bill, but it's been my observation people look down on those titles and they are generally considered less advance than someone who's used VMware with clusters in large data centers etc.
    – DawnJoe
    Apr 13, 2016 at 3:35
  • 1
    If it fits it should be used, its a valid position which requires knowledge and experience. I've never seen anyone looking down on a tech support.
    – Just Do It
    Apr 13, 2016 at 22:04
  • @JustDoIt I am glad to hear you never heard of people looking down on those positions. Where I used to work their was a lot of prejudice and office politics.
    – DawnJoe
    Apr 13, 2016 at 22:35
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So, you were essentially DevOps, as you said - I see development (Front-end), QA and infrastructure (VMWare, raid configuration) there. I'd definitely go with that.

DevOps (a clipped compound of "development" and "operations") is a culture, movement or practice that emphasizes the collaboration and communication of both software developers and other information-technology (IT) professionals while automating the process of software delivery and infrastructure changes.

You'll be fine with that

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