I work for a company that designs and builds fitted furniture. We also offer a free survey service to our customers and normally arrange for a third party to fit the furniture.
I sold some furniture to a customer who wanted to buy the furniture and fit it himself He provided all the measurements required himself and turned down the survey.
Now the customer has contacted our customer service department to complain that the furniture is the wrong size.
Now my employer wants me to pay for the incorrect furniture. My contract doesn't state anything about pay deductions and I am in the UK so there are limitations on what my employer can deduct.
How should I tell my employer that I am not going to pay?