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I have to write a formal mail to my employer and I need to advise my employer that there were some delays with the documents requested. I would like to inform him that I am trying to get the certificate before my leaving (because I am currently out of the country) and otherwise I have to wait until that the custom office will send it to me in a week. I've be trying to write it in this way.

There were delays with the Birth certificate, maybe I am going to get it tomorrow before my leaving or they will send it to me in a week

closed as off-topic by Philip Kendall, Dawny33, Chris E, gnat, IDrinkandIKnowThings May 2 '16 at 17:18

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  • "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Philip Kendall, Dawny33, Chris E, gnat, IDrinkandIKnowThings
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Issues with hairy (sensitive) personal information and pertaining necessary documentation like this are better sorted out via a phone call, or better yet, in person. Since in person is out of the question, try a phone call. Be honest.

If it has to be a email write something like this:

Greetings $employer,

Due to administrative issues with obtaining my birth certificate, I am sadly unable to provide it to you until $date. I hope this is acceptable to you. If you have inquiries or issues regarding this, feel free to message me.

$yourname

Things about writing an email:

  • Be concise
  • Be honest
  • Don't sugarcoat reality.

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