Last week I got a phone call from a user accusing me of treating her unfairly and disrespectfully because according to this user "I have a personal issue with her" She pointed out how new I was in the company and that I was in any position to be treating her like that and that my emails are unprofessional.
All of my emails are respectful, polite, and to the point. For example:
Good morning user's name:
I have attached for you the information you requested in your previous email. Please contact us if you need anything else.
And basically I have the same treatment with all the users, I make no difference among them and although I talk to some of them outside work, I give them the same equal treatment once we're in the office.
I apologized(I don't know why) to this user telling her that I was sorry she felt this way but that there might be a possibility of her misinterpreting my emails. Then she immediately raised her voice saying that I have a personal "beef" with her, when I don't know anything about her other than her name, username, and what she does. I tried really hard to not "tilt" and react the same as her.
She repeatedly pointed out how new I was in the company compared to her and that how she depended on me doing my job in order for her to do hers (which really ticked me off, cause I basically do all the work for her, she just runs an application I designed. I haven't been given "the go" to pass on the duties.). Although I was getting really annoyed by her attitude, I kept it inside and proceeded to apologize again and promised to be more sensible to the way I write my emails. She then said "I don't need you to treat me better! just treat me like everyone else!" (Again, I've always treated all users the same way) so I said, "Will do, and I thank you for bringing this up to me and letting the department know".
And I thought it was the end of it, but now my boss called me and reprimanded me cause apparently this user had to escalate this non-existing problem and I'm really bugged by it but I just kept put and took the reprimand. My boss said that we'll talk about this when he's in the city.
Should I point the finger on this user and say I was falsely accused? I'd hate to be the reason for someone's reprimand but when this user decided to also bring my boss into the equation I feel like I have the need to defend myself. But I don't want the issue to get any larger than it is.
As for the possible dupe, I think this question is not a dupe. I'm not facing a disciplinary infraction, although I know I will have to present my paper-trail to prove the accusation has no basis. Even if some answers might overlap, that doesn't mean the questions share the same context.