The first job was just an administrative job. I was even promoted, but hated the work so much I couldn’t hide it anymore. I was “asked to resign” which was better than a normal firing, so I didn’t end up in too bad a spot. Now I am in a tech support job which I like. I want to become a Developer, and I spend most of my time not at work coding in Flask an trying to build that skill set.
For the first 6 months of my current support desk job everything seemed fine, but now my employer has started to mention in passing some “concerns” about catching small details on my tickets and communicating professionally and accurately. I had been scrambling to close as many tickets as possible, and formed some bad habits.
my manager said there wasn't going to be any punishment, but he acknowledged that if I don’t improve that may be down the road.
Has anyone dug themselves out of a “concerns” hole before? if so how? I want to make this job work.
If it does come to a second firing, is my career basically over?