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If someone calls, looking for the director of the company, am I right to transfer the call straight to the director? Or should I first get permission from the director's secretary?

closed as off-topic by The Wandering Dev Manager, Kate Gregory, Adam V, David K, Philip Kendall May 26 '16 at 13:21

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions seeking advice on company-specific regulations, agreements, or policies should be directed to your manager or HR department. Questions that address only a specific company or position are of limited use to future visitors. Questions seeking legal advice should be directed to legal professionals. For more information, click here." – Kate Gregory, Adam V, David K, Philip Kendall
If this question can be reworded to fit the rules in the help center, please edit the question.

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    You should consider revising your question to use workplace appropriate grammar and punctuation. It is an excellent practice to get oneself into. – Dopeybob435 May 26 '16 at 12:59
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    I've cleaned up your writing, but also voted to close because this is a company-specific practice. Some may insist that calls to a director actually go to the director's secretary. Others may expect you to ask some questions to determine whether the call goes to the secretary or the director. Still others may expect you to contact the secretary and discuss the answers to those questions, then decide together where the call goes, and so on. Nobody here knows your company's policy, and our advice about what "makes sense" won't help you if your policy is not what we think it should be. – Kate Gregory May 26 '16 at 13:03
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    Have you asked any of the following: the director, the director's secretary, or your immediate supervisor? If so, what did they say? If not, why not? – Patricia Shanahan May 26 '16 at 13:06
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    The answer will also be specific to the situation. Even if you know your director doesn't normally want calls, what do you do if something unusual happens, like say a family member calls with a family emergency, the secretary is not there, etc. Still, having a policy in place is a good starting place, but we can't tell you what that policy is or should be. – Brandin May 26 '16 at 13:10
  • I've called places and been transferred several times. Seems to be common practice. So I would say, send it up the chain. Let it be someone else's problem. – Dan Shaffer May 26 '16 at 15:05
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This answer depends entirely upon company policy. First job new concept: Ask questions to those who you work with. Make the questions clear and to the point.

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    It may not even be uniform company policy. Different senior managers may want calls handled differently. – Patricia Shanahan May 26 '16 at 13:07
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    Agreed, there are many ways for this to be handled within a company but more of the point was its a company specific thing, not something you ask the internet. – Dopeybob435 May 26 '16 at 13:18

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