So I have this complicated workplace where everyone is always busy. My boss is super. She has high expectation, work a lot. So everyone is working a lot too. I am new & need information for my current assigned task. When I ask my colleagues for information (relating to his/her work area), she asks me to ask Mr-Also-Have-That-Info.
For e.g: I want to have operation manual of a fashion shop. So my boss tell me I can ask the store manager. Then the store manager never reply to my email. And when I call her, she tells me to ask HR person becoz HR is suppose to have operation manual too. But the HR person left the company a long time ago.
I want to email all of them asking for the info and CC my boss. But I am new and dont know whether I should take this to another level. CC my boss is considered taking things to the next level, isn't?