When new procedures are sent out via email, it seems as if they are not read and when the employees get points taken off in an audit they act like they do not know about the new procedure.
We cannot stop and have an in-person meeting every time something changes. Some people are able to read the new procedure and ask questions if they don't understand, while others either don't read it or don't want to ask for help if they don't understand.
What can I do to ensure that my team is getting what they need without having to do meetings for every little procedure change?
I work in an environment where you have to be able to think on your own and ask the appropriate questions. Procedure changes are updated a few times a week to be more efficient or when necessary due to product changes.
Do you think we need to stop what we are doing and have a quick meeting every time something changes in the work flow?
By documenting the change and emailing it out, it should be read and followed. Having a meeting to read the procedures out loud might be helpful, but really not practical.
I work in the Insurance industry. Ever so often new guidelines set by the DOI for each state, forces us to adapt and request different forms from clients, make different system enhancements etc. I wouldn't say every week there is a change, but at least twice a month.
It could be a few times a week, usually not that many. Not sure why the amount is so important. My concerns involved the employees not reading the emails or not asking for help when they don't comprehend what they read.
I have heard everyone loud and clear! My boss and I have a plan to help with training, which includes quizzes with prizes, quick morning meetings, I might even send out a summary type newsletter, weekly to go over all changes, company info upcoming events, birthdays, some fun facts. I am going about this problem in a whole new way and look forward to some positive changes in my department.