I’m getting my degree in computer science and have tested out several different positions in companies through the co-op program. It’s been my observation that I like support or help desk related work. Things I like about it are
- Interacting with people
- Variety of tasks and challenges
- High volume and sometimes high pressure
- Get to see results of my work
I’m good at it (according to myself and performance reviews) Correct me if I’m wrong, but many of these things don’t apply to other technical roles (such as developers). The problem is help desk is pretty low level (I’m only doing it now as a part time gig). The pay is low and it’s generally seen as an entry level position. I told this to my co-op advisor and he said I could become a help desk manager.
Question. Is it wrong to be concerned that a position you enjoy is not suitable for the long term as it’s a dead end? The old adage “to do what you like and not worry about money” seems like an over simplification. Are there other more advance positions like help desk? I know IT may have some of these features but I’ve had experience where IT just receives a few tickets a day to deploy a new VM through vSphere and this was really boring.